How do I start a return?

If the items you bought from Footaction didn’t meet your expectations, then you can return them for a refund.

1. To find a store near you click here.
2. To return to our Distribution Center for refund or exchange click here.

Here's what you need to know for store/mail returns:

• You have up to 45 days from the date you received your items to complete the return.
• The items must be in new condition and repackaged in the original box with all tags and packaging included.
• Returns, exchanges, and refunds are subject to our return and exchange policy.
• You'll receive a credit in the original payment method once we get your items.
• Restock fees may apply.

  There will be $6.99 deducted from your refund when a Ready Returns Label is used, and a “Refund” is selected.  There is no charge for the Ready Returns Label if an “Exchange” is requested

• Our shipping partners suggest returns will reach us in 3-7 business days.

Keep your email address and order number handy.

Klarna returns and exchanges

Here's how returns and exchanges work with Klarna.