In response to our stores being closed across North America due to the Covid-19 virus we are extending our In-Store Returns Period. We will accept returns for in store purchase for 30 days upon our stores reopening. Thank you for your patience during this time.
What’s the policy for returns?
Returns for online orders must take place within 45 days after the original shipment date in order to receive a credit in the original form of payment.
Returns received more than 45 days after shipment date will not be accepted and will be returned to sender.
What’s the policy for exchanges?
Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
What’s your policy on refunds?
Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.
If you need assistance, you can bring your PayPal order to a nearby store and a store associate can assist you in mailing back your order. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit.
A $6.99 SmartLabel fee will be deducted from your refund.
Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.
- If you have your original receipt, you may exchange or refund to your original form of payment.
- If you have a gift receipt, you may exchange or get store credit only.
- For in-store purchases, if you don't have your receipt, you'll be able to exchange or receive store credit only at the current price. This requires store manager approval and items must be unworn and unwashed.
What else do I need to know about exchanges and returns?
- We'll exchange your items for another size, and we'll pay for the standard shipping cost for any exchanged item. Exchanges are subject to availability. We'll refund you for the item if your size is unavailable.
- We cannot accept COD returns.
- Free exchange shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
- If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
- The entire exchange order must ship to a single address.