What are your shipping and handling fees?
Shipping and handling fees depend upon the number of items ordered and the method of delivery selected at checkout.
Based on the level of service requested and proximity to our distribution center in Wisconsin, we may use an alternate method to ship your order.
On orders shipped faster than 5-6 business days, we will guarantee delivery or reimburse you the additional shipping costs if the order does not arrive in the stated time frame. Weather delays, mechanical delays or other factors beyond our control may impact delivery times and are non-refundable.
For optimal delivery service, please include both your PO Box number and a physical street address for the shipping address. Orders with only a PO Box in the shipping address can only be sent via USPS and may take up to 12 business days for delivery. If you do not have a physical street address, please contact our Customer Service Department for assistance.
Rush orders placed on a business day (Monday-Friday) prior to 1 p.m. (CST) will ship the same day, subject to complete verification. Rush orders placed after 1 p.m. (CST) will ship the following business day, subject to complete verification.
Rush orders processed on the weekend will ship on the next business day. Please allow the delivery time on the selected service for your package to arrive once it leaves our Distribution Center. Business days do not include weekends (Saturday and Sunday) or US holidays.
Rush is applied to the following delivery services only:
- 1 business day
- 2 business days
Do you ship to a PO Box?
Street addresses are normally required to ensure we deliver your order as expected.
- Orders sent to PO Boxes can only be sent via ground delivery
- Expedited shipping is not available to PO Boxes
- Please allow the standard shipping time for delivery
I'd like to ship my order to multiple addresses. What should I do?
Call the Customer Service Department at 1.855.863.8932.
My home doesn’t have a street address. What should I do?
Street addresses are normally required to ensure proper delivery.
If you do not have a street address (i.e. PO Box), then please call the Customer Service department at 1.855.863.8932 immediately after placing your order online so that we may make the proper arrangements to ensure your package is delivered.
I think my package is lost? What should I do?
Once your package has been marked delivered by the carrier, you have 30 days from the carrier delivery date to file a claim for a lost package.
Please contact the Customer Service department at 1.855.863.8932.