How can I track an order online?
- Check your order status online
- Send us an email for current information on your order.
(All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.)
I'm an unregistered user. How can I check my status?
Visit https://www.footaction.com/order/search/
I'm a registered user. How can I check my status?
As a registered user, you can sign in to your account. You can look up your orders without entering your customer number and order number for each order. Here's how:
- Sign in to your account.
- From the My Account page, click the "My Orders" link.
- Your previously placed orders will be listed, along with their current status.
How do I check my order history?
Order history is a benefit for our registered users. It allows you to review up to the last nine months of orders placed online, by phone or by mail.
To view your order history online, you must be a registered user.
To access your order history:
- Sign in to your account using the "My Account" link in the upper right corner of the page.
- From the My Account page, click the "My Orders" link.
How do I know you received my order?
We received your order if you:
- See an order number and customer number on screen
- Receive an email confirmation
If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible.
Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online.
Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.
I didn't receive a confirmation email. What's going on?
A few reasons this may have happened:
- You may have typed your email address incorrectly. This would make it impossible for us to send you an email.
- You have a spam blocker that is prohibiting confirmation emails from being received.
- Your order has not completed processing. Please allow 24 hours to process your order.
We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt.